You are entitled to return Products in accordance with this Return Policy. Any rights that you may have as a consumer, under the Competition and Consumer Act and other applicable Singapore consumer protection laws and regulations, are in addition to your rights under this policy
1. Policy. Unless you have a separate written agreement with Insight, the return of hardware and software purchased from Insight (collectively, “Product”) is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Insight will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. Subject to your statutory rights, if you fail to return Product within the applicable return policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
2. Rights of Return:
Software: Software may be returned if permitted by the publisher’s return policy. If the publisher does not allow the return of software, you may not return the software to Insight.
3. Process. All returns must have an Insight return material authorization (RMA) number. If the return meets Insight’s return guidelines, you may obtain a RMA number by contacting:
In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Invoice Number, Serial Number (if applicable), and the nature of the issue and whether the manufacturer’s seal has been broken.
Once the RMA number is issued, please note:
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